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Frequently Asked Questions

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Code Related Queries

  • What are codes and how do they work?

    One unique code can be collected from the inside of each Kellogg’s “Personalised Spoon” promotional packs. The code is 10 letters long and printed in red or black ink. In order to claim your free personalised spoon you need to collect 3 unique codes. You can then immediately use your codes to claim your free spoon on the Kellogg’s promotional website www.kelloggs.co.uk/spoons

  • Whereabouts on the pack can I find my unique code?

    Codes are 10 digits long, contain letters only and are located on the inside front panel of the Kellogg’s “Free Personalised Spoon” promotional packs. The code is not printed on the outside of the pack: please do not use any code printed on the outside of the pack to try and claim a Personalised Spoon. If the code you are looking at has been obstructed with glue this is not the correct code – please look inside the pack carton.

  • How do I enter my codes?

    First register or log in at www.kelloggs.co.uk/spoons. The following screen will allow you to choose the spoon you would like to receive and enable you to enter your personalisation (chosen name) for the Spoon.The subsequent screen will allow you to enter your unique codes from pack; you will need 3 codes to claim a free Personalised Spoon. Your spoon will be sent to the address you enter.

  • I can’t enter my code.

    The codes are made up of letters only, so please double check that you are not entering any numbers. For example, the number 1 could be mistaken for the letter l, or the number 0 for the letter O.

  • I bought some Kellogg’s products to take part in the offer but it does not have a unique code inside, what do I do?

    Please check that you have a promotional pack by checking if the promotional message “Free Personalised Spoon” is on the front. If your pack is a promotional pack, you should be able to find the unique code on the inside front panel. The code is not printed on the outside of the pack. If you still cannot find the code, please contact the Kellogg’s Careline, on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.co.uk.

  • My code is illegible /damaged/ smudged, what do I do?

    Please contact the Kellogg’s Careline on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg’s website at www.kelloggsalarabi.com/spoons.

  • Can I input codes into the website and claim my spoon at a later date?

    No, there is no function to store or save your codes on the website.

  • I have codes from another Kellogg’s promotion; can I use these to claim my free spoon?

    You can only use codes from any Personalised Spoon promotional packs to claim your free Personalised Spoon. Promotional codes found inside packs running different promotions are not valid to claim your free Personalised Spoon.

  • My code is not being accepted, what should I do?

    Please check you are submitting your code in the correct format, using 10 letters only. If you are still experiencing problems you can contact the Kellogg's Careline, on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays.

  • Can I enter my code more than once?

    Each promotional code can only be entered once. To claim each free Personalised Spoon you will need to collect 3 unique codes. You can claim more than one spoon; however for each spoon you claim you will need to collect 3 unique codes.

  • I still have codes and the promotion has now closed, will I be able to claim my spoon?

    You will only be able to claim your free Personalised Spoon between 01 December 2014 and 30 September 2015. Unfortunately after 30 September 2015 you will not be able to use your codes to claim free Personalised Spoon.

Website/Computer/How to Order Related Queries

  • Can I register or log in to the Personalised Spoon promotional website?

    There is no function to register or login to the website.

  • Can I order more than one Personalised Spoon?

    Yes, you can claim as many Personalised Spoons as you like provided you collect 3 unique codes for each spoon.

  • Can I order multiple Personalised Spoons to arrive together in the same delivery?

    You may place multiple orders, however Personalised Spoons may arrive at different times and may be in separate packaging.

  • Do I need a printer to take part in this promotion?

    No, you do not need to print anything out to order your Personalised Spoon.

  • The Personalised Spoon I want to order is out of stock?

    During the promotional period there is a chance that certain spoons may go out of stock due to popular demand. If this happens, we will do our best to update the website on a regular basis with news on when the spoon in question will be back in stock. You can also contact the Kellogg’s Careline for further information on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.co.uk.

  • Which packs do I need to buy in order to claim my free Personalised Spoon?

    In order to participate in the free Personalised Spoon offer you need to purchase any 3 packs of the following Kellogg’s products. These packs need to have the “Free Personalised Spoon” promotional message on the front of the pack.

  • Do I have to buy 3 packs of the same products to claim my free Personalised Spoon or can I buy different packs?

    No you don’t have to buy 3 of the same Kellogg’s packs; you can collect codes from any combination of the participating promotional packs carrying the Kellogg’s “Free Personalised Spoon” message.

  • Do I have to order the Personalised Spoon corresponding to the brand my codes were taken from?

    No, the codes are interchangeable and as long as you have 3 codes from participating Kellogg’s promotional packs you can choose whichever spoon you prefer, subject to availability.

  • I’ve entered the wrong details into my account, can I change them?

    If you have entered the wrong contact details into your account, please contact the Kellogg’s Careline, on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.co.uk

  • Will I need to re-enter my information each time I want to claim a new Personalised Spoon?

    Yes, you will need to re-enter your details to confirm each request for a personalised spoon.

  • My computer/the website crashed while I was claiming my Personalised Spoon. How will I know if I have made a successful claim?

    To check if your claim has been successful, please check the email address you entered for a confirmation email. Remember to also check your junk mail or spam folder for this email. If your submission was successful you will have been sent a confirmation email.

Personalised Spoon Related Queries

  • What Personalised Spoons are available?

    There are 2 sizes of spoon available. One child sized spoon or one adult sized spoon to choose from, featuring Kellogg’s characters or brand logos. Please see the back of packs for images of the spoons or see them online at www.kelloggs.co.uk/spoons

  • What are the Personalised Spoons made of?

    Each spoon is made out of high quality, food grade Stainless Steel.

  • What size are the Personalised Spoons?

    The kids sized spoons are 15cm x 3.3cm and the adults sized spoons are 18cm x 4cm.

  • Are the Personalised Spoons dishwasher safe?

    Yes, the spoon is dishwasher safe on all settings. DO NOT place the spoons in a microwave.

  • Can I use hot liquids with my Personalised Spoon?

    Yes, you can use hot liquids such as milk with your spoon. Please be advised that hot liquids can burn if drank from the spoon too quickly after heating. Please allow sufficient time for hot liquids to cool before consumption. DO NOT place the spoons in a microwave. Please take adequate care and all necessary precautions when heating milk or any liquid in a microwave.

  • Are the Personalised Spoons breakable?

    The Spoons are made out of Stainless Steel and will not break or shatter under normal use.

  • Can the spoons be used for any other foods than cereal?

    Yes, the spoons can be used for any other food. DO NOT place the spoons in a microwave.

  • What can I order on a spoon?

    The message on your spoon should not:

    i. Use inappropriate, rude or offensive words
    ii. Contain language that is socially irresponsible
    iii. Use language that encourages violence, excessive risk-taking or anti-social behaviour
    iv. Contain any words that might infringe on protected intellectual property rights. Trademarks are an example of a protected intellectual property right; they can include (but are not limited to) Kellogg’s brands, other brands, celebrities and their franchises and music and film titles
    v. Use any special characters like exclamation marks or full stops. Letters and hyphens are the only characters that our spoon-makers will accept
    vi. Have more than 11 characters in total, this includes spaces

  • Where will my personalised message appear on the spoon?

    Your personalised message – or name – will appear on the handle of the spoon

  • What happens if I make a spelling mistake in my personalised message?

    Once you have completed, reviewed and confirmed your entry there is no opportunity to change it.

  • How long from when I submit my message will I receive my spoon?

    Please allow up to 90 days for delivery. If you do not receive your order after 90 days, please contact the Kellogg’s Careline on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays.

  • Can I put a friend’s name on the spoon?

    The spoons can be personalised with any word you wish to use, providing it is not deemed to be profanity of any kind. Kellogg’s will review submissions before allowing them to be engraved.

  • Can I see what my spoon will look like before I submit?

    Yes, you will see a preview on the website which you will need to approve before making your submission.

Delivery Related Queries

  • I want to take part in the promotion but do not have internet access. How can I take part?

    If you do not have access to the internet at home or work, why not ask a friend or a member of your family if you can use their internet?

  • How long will it take to receive my spoon?

    Please allow up to 90 days for delivery. If you do not receive your order after 90 days, please contact the Kellogg’s Careline on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays.

  • How will my Personalised Spoon be sent to me?

    Spoons will be delivered by post and packaged in a presentation box and delivered in a postal bag.

  • Will the Personalised Spoon fit through my letterbox?

    Yes, the spoon and the box will fit through standard sized letter box.

  • Can I claim my Personalised Spoon and have it sent to a friend?

    Yes you can enter any address you like into the delivery address section.

  • Is there a postal route?

    No

Other

  • Can I buy a Personalised Spoon from Kellogg’s?

    No, unfortunately spoons are only available as part of this promotion and are not for separate sale.

  • Where can I buy promotional Kellogg’s packs from?

    Promotional Kellogg’s packs will be available in all major food retailers across the UK and Ireland.

  • My supermarket does not have any promotional packs.

    Promotional packs can sell quickly and are sold subject to availability. Personalised Spoon packs are most widely available Janaury - March 2015.

  • I have entered my details but do not want to receive any further correspondence from Kellogg’s, what should I do? / How will my personal information be used?

    Unless you have requested to receive further correspondence from Kellogg’s, your personal details will only be used to deliver your Personalised Spoon and to contact you throughout the promotional period. You will not be sent any further communications from Kellogg’s.

  • Is there an age restriction to claim my spoon??

    Yes, you must be 16 or older to claim a spoon.

  • Can I exchange my Personalised Spoon for another gift/cash alternative?

    Your free spoon cannot be substituted for another gift or for a cash alternative.

  • What are the terms and conditions for this promotion?

    The full terms and conditions for this promotion can be found on the back of promotional packs or by the following links www.kelloggs.co.uk/spoons

  • I have a question that isn't answered here, who can I speak to?

    You can contact the Kellogg's Careline, on 0800 626 066 (UK) & 1800 626 066 (ROI) between 9:00am and 5:00pm, Monday to Friday, excluding Bank Holidays. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.co.uk

Terms & Conditions

Some legal bits and pieces.

Summary Terms and Conditions for packaging

Residents of UK, ROI and Malta, 16+ only. Purchase 3 special promotional Kellogg’s packs, visit www.kelloggs.co.uk/spoons or www.kelloggs.ie/spoons and submit 3 unique pack codes to receive your free Kellogg’s personalised spoon (either Kids or Adults size). Promotion valid from 01/01/2015 until 30/09/2015. Please allow up to 90 days for delivery. Internet access required. While stocks last. For full T&Cs and participating products, see www.kelloggs.co.uk/spoons or www.kelloggs.ie/spoons Promoter: Kellogg Europe Trading Limited.

FULL Terms and Conditions of Entry – Personalised Spoon

1. The Promotion is open to people aged 16 and above resident in UK, ROI and Malta. The application is not open to employees of Kellogg Europe Trading Limited and their affiliates and subsidiaries or to their immediate families or persons living in the same household of such individuals. The Promotion is subject to all applicable laws and regulations of the countries where the Promotion takes place. The Promotion is void where prohibited or restricted by law or regulations.

2. The Promotion is open between 00.01 GMT on 1st January 2015 (“Opening Date”) and 23.59 GMT on 30th September 2015 (”Closing Date”). All claims must be received by 1st October 2015. Any claims received after this date will not be accepted.

3. Purchase is necessary and internet access is required. There is no postal or telephone application route.

4. To Receive the Reward: Purchase any 3 packs of any of the following Kellogg’s products by 30th September 2015.
All Bran 375g, 500g, 750g, All Bran Choc Wheats 450g, All Bran Red Berry Crunch 340g, All Bran Golden Crunch 390g. All Bran Bran Flakes 500g, 750g.
Crunchy Nut 250g, 375g, 500g, 1kg, Crunchy Nut choc curls 340g, Crunchy Nut Honey & Nut Clusters 450g, Crunchy Nut choc Honey & Nut Clusters 450g, Crunchy Nut Bites Nuts & caramel 360g. Crunchy Nut Granola
Caramelised Hazelnut 380g, Crunchy Nut Granola Chocolate & Hazelnut 380g, Crunchy Nut Granola Fruit & Nut 380g
Coco Pops 295g, 550g, 800g, Coco Pops Rocks 350g, Coco Pops Mini Crocs 350g
Kellogg’s Corn Flakes 250g, 375g, 500g, 750g, 1kg
Frosties 375g, 500g, 750g
Krave Milk Choc 375g, 650g, Krave Choc nut 375g, 650g
Rice Krispies 340g, 510g, 700g, Rice Krispies Multi-Grain Shapes 350g
Special K Original 300g, 400g, 500g, 550g, 750g, Special K Fruit & Nut 370g, Special K Oats & Honey 375g, 650g, Special K Red Berries 320g, 500g, Special K yoghurty 320g, Special K Granola Apple & Raisin 370g, Special K Granola Fruit & Nut 370g, Special K Hazelnut & Almond 300g, Special K Milk Chocolate 300g, Special K Creamy Berry Crunch 320g, Special K Peach & Apricot 320g, Special K Choc & Strawberry 320g
Each pack will contain a 10-digit Unique Code printed on the inside of the pack. (“Unique Code”) Participants must then submit 3 Unique Codes online at www.kelloggs.co.uk/spoons or www.kelloggs.ie/spoons along with their full name, email address and postal address in order to receive the Reward (“Valid Application”). Participants will then be able to personalise their Reward (see clause 8 for more details).

5. Each Unique Code may only be entered once, please type your Unique Code carefully.

6. The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

7. Rewards: Every Valid Application received will entitle the Participant to a personalised Kellogg’s spoon in a choice of either Kids or Adults size. Once the Unique Codes have been submitted, Participants will then be asked to type their preferred personalisation and select their favourite Kellogg’s brand. Participants will be able to see how their spoon will look before finalising their application and make any changes required. Once confirmed, no further changes can be made – KETL cannot be responsible for errors or omissions made by the participant. The final design will be created.

8. The personalised message will appear on the front of the spoon as inputted at the point of application. Therefore please enter your personalised message carefully as the Promoter cannot be held responsible for spelling errors. At its discretion, the Promoter strictly reserves the right to reject the use of language it considers to be unsuitable, inappropriate, obscene, derogatory towards others, or derogatory towards Kellogg’s, the Promoter or the Promoter’s other brands. Each message will be tested and verified as suitable for use and the Participants will be notified instantly on screen if the message is compliant with the conditions below once they have completed the online entrant form. As such, the message must not:
a. use inappropriate, obscene or otherwise offensive language;
b. contain language that is socially irresponsible;
c. contain language that references violent, excessive risk taking or anti-social behaviour (crowd or public disorder);
d. contain language that infringes protected intellectually property rights, for example trademarks, and this includes (but not limited to) reference to the Promoter’s brands, other brands, celebrity, music or film titles.
e. There will be a maximum of 11 characters permitted per spoon

9. To comply with Point 8 above, Participants will be unable to input certain restricted words when submitting their message. However, in order to fully ensure compliance with the conditions of Point 8 above, a manual confirmation of the message will also be performed by the Promoter. After submitting the message, the Participants will be notified by email within 7 working days to confirm that the order has been processed or rejected. Submissions will be held for moderation and reviewed for approval or rejection of the submission.

10. If the message is rejected by the Promoter, an email will be sent and prompt the participant to re-submit another message.

11. Delivery of the Rewards will take up to 90 days from the date the Reward was claimed but we will endeavour to deliver within 65 days.

12. The Rewards are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. If for any reason a Reward is not available, the Promoter reserves the right to substitute another Reward for it, in its sole discretion, of equal or higher value.

13. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means, and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that participant’s entries into the promotion in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified and any Reward award will be void.

14. If an application is deemed not to comply with these conditions of entry, the application will be disqualified and the Reward not awarded.

15. By entering the Promotion, you agree to be bound by these Terms & Conditions. Kellogg Europe Trading Limited reserves the right to modify the content of these Terms & Conditions with retrospective effect for the sole purpose of ensuring the good execution of the Promotion, with no detrimental effect on the participants.

16. If any provision or part of these terms is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Terms shall remain in force.

17. If you are a third party and you believe that any content hosted on www.kelloggs.co.uk/spoons or www.kelloggs.ie/spoons infringes your copyright or other intellectual property rights, please notify Kellogg Europe Trading Limited as soon as possible at the address below and we will remove the content with immediate effect. Kellogg Europe Trading Limited disclaims any liability whatsoever for an infringement, and will not be responsible for any claims, costs, damages or actions in respect of any alleged or actual infringement. Rights holders should contact the users who uploaded the content directly if they wish to discuss any claims.

18. The personal information entrants provide will be used by the Promoter for the purpose of conducting this promotion. The Promoter may disclose entrants’ personal information to its contractors and agents to assist in conducting this promotion or communicating with entrants. The Promoter is bound by the Data Protection Acts (1998 and 2003). The Promoter’s privacy policy is available on the Promoter’s website at www.kelloggs.co.uk or www.kelloggs.ie

19. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

20. If you attempt to compromise the integrity or the legitimate operation of this promotion by hacking or by cheating or committing fraud in ANY way, we may seek damages from you to the fullest extent permitted by law. Further, we may ban you from participating in any of our future promotions, so please play fairly.

21. No correspondence will be entered into regarding either this promotion or these Terms and Conditions. In the unlikely event of a dispute, the Promoter’s decision shall be final.

22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the Reward except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

23. If any provision or part of these terms is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these Terms shall remain in force.

24. These terms and conditions are governed by [English Law] and shall be subject to the exclusive jurisdiction of the [English Courts].

25. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this promotion agree that the Promoter will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a Reward, or from participation in this promotion. Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud. Images shown are for illustrative purposes, the Promoter reserves the right to amend specification of items without prior notification to the Participant.

26. The promoter is Kellogg Europe Trading Limited is Suite 3, One Earlsfort Centre, Lower Hatch Street, Dublin 2. The Company Registration number is 387390.

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