Personalised Spoon - Promotion Closed
Thanks for coming, but this promotion ended on 30.6.15. Feel free to see our Terms & Conditions for more information, and look out for our next promotion!
Frequently Asked Questions
Got a question? We've got all the answers.
Code Related Queries
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What are codes and how do they work?
One unique code can be collected from the inside of each participating Kellogg’s “Personalised Spoon” promotional packs. The code is 10 letters long and printed in red or black ink. In order to claim your free personalised spoon you need to collect 2 unique codes. You can then immediately use your codes to claim your free spoon on the Kellogg’s promotional website www.kelloggs.gr. -
Whereabouts on the pack can I find my unique code?
Codes are 10 letters long, contain letters only and are located on the inside front panel of the Kellogg’s “Free Personalised Spoon” promotional packs. The code is not printed on the outside of the pack: please do not use any code printed on the outside of the pack to try and claim a Personalised Spoon. If the code you are looking at has been obstructed with glue this is not the correct code – please look inside the pack carton. -
How do I enter my codes?
First register or log in at www.kelloggs.gr. The following screen will allow you to enter your unique codes from pack; you will need 2 codes to claim a free Personalised Spoon. The subsequent screen will allow you to choose the spoon you would like to receive and enable you to enter your personalisation (chosen name) for the Spoon. Your spoon will be sent to your registered address. -
I can’t enter my code.
The codes are made up of letters only, so please double check that you are not entering any numbers. For example, the number 1 could be mistaken for the letter l, or the number 0 for the letter O. -
I bought some Kellogg’s products to take part in the offer but it does not have a unique code inside, what do I do?
Please check that you have a promotional pack by checking if the promotional message “Free Personalised Spoon” is on the front. If your pack is a promotional pack, you should be able to find the unique code on the inside front panel. The code is not printed on the outside of the pack. If you still cannot find the code, please contact the Kellogg’s Careline on: 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
My code is illegible /damaged/ smudged, what do I do?
Please contact the Kellogg’s Careline on: 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
Can I input codes into the website and claim my spoon at a later date?
No, there is no function to store or save your codes on the website. -
I have codes from another Kellogg’s promotion; can I use these to claim my free spoon?
You can only use codes from any Personalised Spoon promotional packs to claim your free Personalised Spoon. Promotional codes found inside packs running different promotions are not valid to claim your free Personalised Spoon. -
My code is not being accepted, what should I do?
Please check you are submitting your code in the correct format, using 10 letters only. If you are still experiencing problems you can contact the Kellogg's Careline on: 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
Can I enter my code more than once?
Each promotional code can only be entered once. To claim each free Personalised Spoon you will need to collect 2 unique codes. You can claim more than one spoon; however for each spoon you claim you will need to collect 2 unique codes. -
I still have codes and the promotion has now closed, will I be able to claim my spoon?
You will only be able to claim your free Personalised Spoon between 01/01/2015 and 30/06/2015. Unfortunately after 30/06/2015 you will not be able to use your codes to claim free Personalised Spoon.
Website/Computer/How to Order Related Queries
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Can I register or log in to the Personalised Spoon promotional website?
There is no function to register or login to the website. -
Can I order more than one Personalised Spoon?
Yes, you can claim as many Personalised Spoons as you like provided you collect 2 unique codes for each spoon. -
Can I order multiple Personalised Spoons to arrive together in the same delivery?
You may place multiple orders, however Personalised Spoons may arrive at different times and may be in separate packaging. -
Do I need a printer to take part in this promotion?
No, you do not need to print anything out to order your Personalised Spoon. -
The Personalised Spoon I want to order is out of stock?
During the promotional period there is a chance that certain spoons may go out of stock due to popular demand. If this happens, we will do our best to update the website on a regular basis with news on when the spoon in question will be back in stock. You can also contact the Kellogg’s Careline for further information on 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
Which packs do I need to buy in order to claim my free Personalised Spoon?
In order to participate in the free Personalised Spoon offer you need to purchase any 2 packs of the following Kellogg’s products. These packs need to have the “Free Personalised Spoon” promotional message on the front of the pack:
Special K Original 375g
Special K Red Fruits 300g
Special K Dark Chocolate 300g
Kellogg’s Coco Pops 375g
Kellogg’s Coco Pops Chocos 375g
Kellogg’s Corn Flakes 375g
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Do I have to buy 2 packs of the same products to claim my free Personalised Spoon or can I buy different packs?
No you don’t have to buy 2 of the same Kellogg’s packs; you can collect codes from any combination of the following participating promotional packs carrying the Kellogg’s “Free Personalised Spoon” message:
Special K Original 375g
Special K Red Fruits 300g
Special K Dark Chocolate 300g
Kellogg’s Coco Pops 375g
Kellogg’s Coco Pops Chocos 375g
Kellogg’s Corn Flakes 375g
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Do I have to order the Personalised Spoon corresponding to the brand my codes were taken from?
No, the codes are interchangeable and as long as you have 2 codes from participating Kellogg’s promotional packs you can choose whichever spoon you prefer, subject to availability. -
I’ve entered the wrong details into my account, can I change them?
If you have entered the wrong contact details into your account, please contact the Kellogg’s Careline on 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
Will I need to re-enter my information each time I want to claim a new Personalised Spoon?
Yes, you will need to re-enter your details to confirm each request for a personalised spoon. -
My computer/the website crashed while I was claiming my Personalised Spoon. How will I know if I have made a successful claim?
To check if your claim has been successful, please check the email address you entered for a confirmation email. Remember to also check your junk mail or spam folder for this email. If your submission was successful you will have been sent a confirmation email.
Personalised Spoon Related Queries
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What Personalised Spoons are available?
There are 2 sizes of spoon available. One kids spoon or one adult spoon to choose from, featuring Kellogg’s characters or brand logos. Please see the back of packs for images of the spoons or see them online at www.kelloggs.gr. -
What are the Personalised Spoons made of?
Each spoon is made out of high quality, food grade Stainless Steel. -
What size are the Personalised Spoons?
The kids sized spoons are 15cm x 3.3cm and the adults sized spoons are 18cm x 4cm. -
Are the Personalised Spoons dishwasher safe?
Yes, the spoon is dishwasher safe on all settings. DO NOT place the spoons in a microwave. -
Can I use hot liquids with my Personalised Spoon?
Yes, you can use hot liquids such as milk with your spoon. Please be advised that hot liquids can burn if drank from the spoon too quickly after heating. Please allow sufficient time for hot liquids to cool before consumption. DO NOT place the spoons in a microwave. Please take adequate care and all necessary precautions when heating milk or any liquid in a microwave. -
Are the Personalised Spoons just for kids or can adults use them too?
There are two types of spoons available; one for small and one large so they can be used for all types of breakfasts! -
Are the Personalised Spoons breakable?
The Spoons are made out of Stainless Steel and will not break or shatter under normal use. -
Can the spoons be used for any other foods than cereal?
Yes, the spoons can be used for any other food. DO NOT place the spoons in a microwave. -
What can I order on a spoon?
The message on your spoon should not:
i. Use inappropriate, rude or offensive words
ii. Contain language that is socially irresponsible
iii. Use language that encourages violence, excessive risk-taking or anti-social behaviour
iv. Contain any words that might infringe on protected intellectual property rights. Trademarks are an example of a protected intellectual property right; they can include (but are not limited to) Kellogg’s brands, other brands, celebrities and their franchises and music and film titles
v. Use any special characters like exclamation marks or full stops. Letters and hyphens are the only characters that our spoon-makers will accept
vi. Have more than 11 characters in total, this includes spaces
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Where will my personalised message appear on the spoon?
Your personalised message – or name – will appear on the handle of the spoon -
What happens if I make a spelling mistake in my personalised message?
Once you have completed, reviewed and confirmed your entry there is no opportunity to change it. -
How long from when I submit my message will I receive my spoon?
Please allow up to 90 days for delivery. If you do not receive your order after 90 days, please contact the Kellogg’s Careline on 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
Can I put a friend’s name on the spoon?
The spoons can be personalised with any word you wish to use, providing it is not deemed to be profanity of any kind. Kellogg’s will review submissions before allowing them to be engraved. -
Can I see what my spoon will look like before I submit?
Yes, you will see a preview on the website which you will need to approve before making your submission.
Delivery Related Queries
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I want to take part in the promotion but do not have internet access. How can I take part?
If you do not have access to the internet at home or work, why not ask a friend or a member of your family if you can use their internet? -
How long will it take to receive my spoon?
Please allow up to 90 days for delivery. If you do not receive your order after 90 days, please contact the Kellogg’s Careline on 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr. -
How will my Personalised Spoon be sent to me?
Spoons will be delivered by post and packaged in a presentation box and delivered in a postal bag. -
Will the Personalised Spoon fit through my letterbox?
Yes, the spoon and the box will fit through standard sized letter box. -
Can I claim my Personalised Spoon and have it sent to a friend?
Yes you can enter any address you like into the delivery address section. -
Is there a postal route?
No
Other
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Can I buy a Personalised Spoon from Kellogg’s?
No, unfortunately spoons are only available as part of this promotion and are not for separate sale. -
Where can I buy promotional Kellogg’s packs from?
Promotional Kellogg’s packs will be available in all major food retailers across Greece and Cyprus. -
My supermarket does not have any promotional packs.
Promotional packs can sell quickly and are sold subject to availability. Personalised Spoon packs are most widely available January-February 2015 -
I have entered my details but do not want to receive any further correspondence from Kellogg’s, what should I do? / How will my personal information be used?
Unless you have requested to receive further correspondence from Kellogg’s, your personal details will only be used to deliver your Personalised Spoon and to contact you throughout the promotional period. You will not be sent any further communications from Kellogg’s. -
Is there an age restriction to claim my spoon??
Yes, you must be 18 or older to claim a spoon. -
Can I exchange my Personalised Spoon for another gift/cash alternative?
Your free spoon cannot be substituted for another gift or for a cash alternative. -
What are the terms and conditions for this promotion?
The full terms and conditions for this promotion can be found on the base of promotional packs or by the following links www.kelloggs.gr/koutalia -
I have a question that isn't answered here, who can I speak to?
You can contact the Kellogg’s Careline on 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00. Alternatively, you can email us via the Kellogg’s website at www.kelloggs.gr.
TERMS OF PARTICIPATION IN A COMPETITION
1. Scope of the Competition. Kellogg Europe Trading Limited (Hereinafter referred to as the “Promoter”) announces the commencement of a promotion titled “KELLOGG’S Personalised Spoon Promotion” (hereinafter referred to as the “Promotion”), which will take place through the website www.kelloggs.gr/koutalia, in order to promote the products marketed by the aforementioned company under the brands “Special K”, “Coco Pops” and “Kellogg’s Corn Flakes” (hereinafter referred to as the “Products”).
2. Eligibility for participation in the Competition. Without prejudice to the provisions under clause 3 below, eligible for participation in the Competition are residents of Greece and Cyprus. Minors may participate in the Competition only with the prior consent of the persons having parental responsibility for such minors or their legal guardians. In case a minor wins the Competition, the respective obligations set out in these terms shall apply to the persons having parental responsibility for or to the legal guardians of such minors.
3. Ineligibility for participation: The following persons are not eligible to participate in the Competition: (a) employees of the Promoter and its affiliates and subsidiaries; and (b) relatives of the first degree and spouses of the employees set out under points (a) above.
4. Period of Conduct of the Competition. The Competition shall commence on January 1, 2015, at 00:00, and shall end on June 30, 2015 or only as stocks of the prize-items last. Special packs are most widely available in stores between January, 2015 and February, 2015.
5. Method of Participation at the Competition. Those wishing to participate in the promotion must buy any two (2) promotional packs of Special K Original 375g, Special K Red Fruits 300g, Special K Dark Chocolate 300g, Kellogg’s Coco Pops 375g, Kellogg’s Coco Pops Chocos 375g or Kellogg’s Corn Flakes 375g Cereal. Only the packs with the promotional message will be included in this promotion. Each code can only be used once. You will need internet access to enter the promotion. On each of these packs inside the carton there will be a unique pack code, you will need to go to www.kelloggs.gr/koutalia, enter your two codes plus your relevant details, name, address, etc. and you will receive your Kellogg’s Personalised Spoon within approximately 90 days. Please note that postage charges do not apply. It is noted, that the same person is permitted to submit several participation forms during the Promotion.
It is also understood, that the purchase of any of the Products marketed by the Promoter is not required for participation in the Promotion. Therefore, any person wishing to participate in the Promotion without purchasing the Product may receive a 10 digit code, by visiting our offices at 2, Parnassou str. & Kifissias Avenue, 15124, Maroussi, and presenting his/her ID card or Passport.
6. Prizes. The prizes of the Promotion (hereinafter referred to as the “Prizes” and each of them as the “Prize”) are one (1) personalised Kellogg’s spoon in a choice of either Kids or Adults size worth approximately €3 (3 Euros). There will be a maximum of 11 characters permitted per spoon.
The Prize is personal and those wishing to participate are not entitled to replace them with money or other replaceable objects.
7.1 Conditions for the award of Prizes.
1) Go to www.kelloggs.gr/koutalia
2) Enter the 2 unique codes inside each of the cartons
3) Provide requested data (name, surname, address to receive the personalised Kellogg’s spoon, email address, country of residence)
4) You will receive a confirmation email
5) Get your bespoke personalised Kellogg’s Spoon
Please note: Once the Unique Codes have been submitted, Participants will then be asked to type their preferred personalisation and select their favourite Kellogg’s brand. Participants will be able to see how their spoon will look before finalising their application and make any changes required. Once confirmed, no further changes can be made – Promoter cannot be responsible for errors or omissions made by the participant. The final design will be created. Personalised Spoon will only be shipped within the following countries: Spain, Portugal, France, Belgium, Netherlands, Switzerland, Germany, Austria, Greece, Cyprus, and Malta. Please allow approximately 90 days for delivery. Only applications which comply with these terms and conditions (2 correct codes) will receive their personalised spoon. Personalised spoons are available only as stocks last.
7.2 The personalised message will appear on the front of the spoon as inputted at the point of application. Therefore please enter your personalised message carefully as the Promoter cannot be held responsible for spelling errors. At its discretion, the Promoter strictly reserves the right to reject the use of language it considers to be unsuitable, inappropriate, obscene, derogatory towards others, or derogatory towards Kellogg’s, the Promoter or the Promoter’s other brands. Each message will be tested and verified as suitable for use and the Participants will be notified instantly on screen if the message is compliant with the conditions below once they have completed the online entrant form. As such, the message must not:
a. use inappropriate, obscene or otherwise offensive language;
b. contain language that is socially irresponsible;
c. contain language that references violent, excessive risk taking or anti-social behaviour (crowd or public disorder);
d. contain language that infringes protected intellectually property rights, for example trademarks, and this includes (but not limited to) reference to the Promoter’s brands, other brands, celebrity, music or film titles.
e. There will be a maxiumum of 11 characters permitted per spoon
7.3 Participants will be unable to input certain restricted words when submitting their message. However, in order to fully ensure compliance with the conditions of Point 7.2 above, a manual confirmation of the message will also be performed by the Promoter. After submitting the message, the Participants will be notified by email within 7 working days to confirm that the order has been processed or rejected. Submissions will be held for moderation and reviewed for approval or rejection of the submission.
7.4 If the message is rejected by the Promoter, an email will be sent and prompt the participant to re-submit another message.
8. Liability. The Promoter of the Competition shall not be liable in case that the downloading and the submission of the Participation Form in the Promoter’s system are temporarily unavailable to any participant or in case the operation of the entire Website is temporarily impeded for any technical cause whatsoever. The Promoter shall not be liable for any defects found in the Prizes, and in such cases, the winners of the Competition must refer to the manufacturers of the prizes or their agents. In any case, the liability of the Promoter shall be limited to the result of wilful or negligent acts or omissions of the Promoter and shall not extend, in any case whatsoever, to results of random events or force majeure affecting the Promoter and/or the participants in the Competition.
9. Publicity. The terms of participation in the Promotion have been posted on the Website.
10. Information - Complaints. For any information or complaint in relation to the Promotion, any participant or third party may call us at: 801 11 71 200 from Monday to Friday (excluding public holidays) and from 10:00 to 18:00 or email us at: Greece@kelloggsconsumercare.com.
11. Personal Data. The Promoter informs you that the Promoter and/or third parties contracted by the Promoter and acting on the former’s behalf shall process your personal data, notified to the Promoter by yourself through the submission of the Participation Form or through any communication in relation to the delivery of the Prizes.
Your personal data shall not be transmitted by the Promoter to third parties, except to third parties contracted by and acting on behalf of the Promoter, to the extent they act as processors of such data for the purposes of the Promotion. It is understood, that after the Competition End Date, the selection of the winners and the delivery of the Prizes to them, all personal data shall be destroyed, unless the applicable legislation requires that they are kept.
In order to exercise your rights, in particular those prescribed under articles 12 and 13 of Law 2472/1997 (intervention and objection right, respectively, in relation to the processing of personal data), you may contact us by mail sent to following address: 2, Parnassou str. & Kifissias Avenue, 15124, Maroussi, or you may call us at: 801 11 71 200 or email us at: Greece@kelloggsconsumercare.com.
12. Revocation of the Announcement – Amendment of the Terms. The Promoter shall be entitled to revoke the announcement of the Promotion or to amend these terms, posting a respective notice at its Website, and such revocation/amendment shall be valid from the date of posting of the respective notice.
13. Governing Law-Jurisdiction. These terms are governed by and construed under Greek law. Each dispute in relation to the Competition, which may arise in the future, shall be submitted to the exclusive jurisdiction of the Courts of Athens.
14. Acceptance of the terms. Any participation in the Competition is deemed as an unreserved acceptance of these terms.
Notify and take down procedure
If you are a third party and you believe that any content hosted on www.kelloggs.gr/koutalia infringes your copyright or other intellectual property rights, please notify Kellogg Europe Trading Limited as soon as possible at the address below and we will remove the content with immediate effect. Kellogg Europe Trading Limited disclaims any liability whatsoever for an infringement, and will not be responsible for any claims, costs, damages or actions in respect of any alleged or actual infringement. Rights holders should contact the users who uploaded the content directly if they wish to discuss any claims.
The registered address for Kellogg Europe Trading Limited is Suite 3, One Earlsfort Centre, Lower Hatch Street, Dublin 2. The Company Registration number is 387390.
Please do not send applications to this address.
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